Logins im Backend nach der Installation

[ilias]

Good day. After a clean installation at contenido 4.9.12, i cannot login in the backend.
Can anyone helps me?

[homtata]

Hi there, can you provide a bit more information where you get stuck? Under normal circumstances, during installation, you are required to provide a password for the user "sysadmin".
The backend login can be found at www.domain.com/contenido/ and entering the information there should enable the login. Where exactly does it fail? What error messages do you get, what pages can you see?

[ilias]

When i type the username & the password and always shows "Invalid login or password!". In the database i change again the password. Always the same issue.

[homtata]

Does it show this message on an otherwise totally blank white page, or does the message appear next to the regular backend-login area? Are you SURE you try to login through the backend login (quite white page, login on top), not through the frontend login (website look&feel)? Are you aware that you can't easily change the password in the database if the md5 and salt values are not really matching?? I'll send you a pair via PM.

[ilias]

Dear Friend, i know how to change the password through database. Also, i type the link correct. http://booking.topbazaar.gr/contenido.
It is not a blank page but always shows the backend entrance.

[homtata]

Okay..are you ABSOLUTELY sure the database information in /data/config/production/config.php is correct? I tried to check if the frontend is visible (http://booking.topbazaar.gr/cms/), but seems to be incorrect - I get a "no start category" message (or did you install a version without demo content?).. Maybe the information to config.php wasn't written properly.
Other possible source of error: upload all files again via FTP, perhaps something mismatched there.

[ilias]

The config is correct. I 've checked. Yes, you are right, i instelled without demo content. The file are all uploaded again.

[homtata]

Just to be sure we tried everything - have you tried the PW/salt combination I sent you via PM? As this one reliably works for sysadmin, it would point out that the error is definetely somewhere else. I guess you are using the sysadmin user to login, correct?
I just doublechecked: if the database information was not readable per se, it would not show the login window, but a "could not connect to database" error for the /contenido link. It seems that there IS a database connection. Question is, if it is the correct database, even though you said it was (don't get mad, I know it is unlikely, but we have seen stranger things on here).
You could run /setup again.
And then I am running out of options of what it could be....

[Oldperl]

Hi,

check if config.php is present. Also check for errorlogs in data/logs.

regards

Ortwin

[ilias]

The error log shows the below::

[21-Jun-2017 05:44:30 America/New_York] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (4;/hermes/phpsessions) in Unknown on line 0
[21-Jun-2017 05:44:36 America/New_York] PHP Warning: session_start(): open(/hermes/phpsessions/u/i/9/6/sess_ui964aho1gsp1v0867e041nis2agma0a, O_RDWR) failed: No such file or directory (2) in /hermes/walnaweb01a/b2322/moo.iliaspap/booking/contenido/classes/class.session.php on line 98
[21-Jun-2017 05:44:36 America/New_York] PHP Warning: Unknown: open(/hermes/phpsessions/u/i/9/6/sess_ui964aho1gsp1v0867e041nis2agma0a, O_RDWR) failed: No such file or directory (2) in Unknown on line 0
[21-Jun-2017 05:44:36 America/New_York] PHP Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (4;/hermes/phpsessions) in Unknown on line 0

[Oldperl]

Hi,

errorlog shows your problem! PHP cannot write session files, that means session needed for Contenido isn' t working. Please read https://support.plesk.com/hc/en-us/arti ... is-correct

regards

Ortwin

[ilias]

Dear Ortwin, i fix and i still have the same issue. I re-install contenido and still the same

[Oldperl]

Hi,

did you checked the logs again? If empty i cannot help without having access to the web via ftp and a user/pw combo.

regards

Ortwin

[ilias]

i can give you access through ftp but only in PM

[Oldperl]

Hi,

got ftp, but web isn' t reachable anymore http://booking.topbazaar.gr/contenido/

regards

Ortwin